refund policy

If you are not satisfied with your order, you have 30 days from the date of purchase to return it to Sweet Remind.

You can register your return in your customer account .

Return conditions

Please note that we do not cover the cost of return shipping. In the event of an error on our part, please contact us and we will provide you with a return label to return the items free of charge.

Please ensure that the items are returned clean and unworn . For hygiene reasons, the hygiene sticker must not be removed . We ask that you leave the underwear on when trying it on.

Please return the items in their original packaging to ensure the necessary protection during transport. This way you also minimize the environmental impact of the return process.

When we receive your package, we will check the condition of the items before proceeding with the refund. If the items are damaged, worn or in an unsuitable condition, we reserve the right to deduct non-refundable damages or not issue a refund at all.

Refund policy

Refunds may take up to 30 days to process. Refunds will be processed using the same payment method we used for your initial purchase . You will receive a refund confirmation via email once your refund is complete.

We will refund you the amount you originally paid for any product you have returned and that we accept.

If you need more information, contact us: contact@sweetremind.com