If you are not satisfied with your order, you have 30 days from the date of purchase to return it to Sweet Remind.
You can register your return here.
Please note that we do not cover the return shipping costs. In case of an error on our part, please contact us and we will provide you with a return label to return the items free of charge.
Please ensure items are returned clean and unworn . For hygienic reasons, the hygiene sticker may not be removed . We ask that you keep your underwear on when trying it on.
Please return the items in the original packaging to ensure the necessary protection during transport. In this way, you also minimize the ecological impact of the return process.
When we receive your package, we will check the condition of the items before proceeding with the refund. If the items are damaged, worn or in an unsuitable condition, we reserve the right to deduct non-refundable damages or not give a refund at all.
Refunds may take up to 30 days to process. The refund will be made using the same payment method we used for your initial purchase . You will receive the refund confirmation via email once the refund is completed.
We will refund you the amount you originally paid for any product you returned that was accepted by us.
If you need more information, contact us: firstname.lastname@example.org